Invest in the tools and support your employees need to do their best work. For example, if you have outdated, decentralized CRM software, employees may experience frustration while trying to find information for customer care. That frustration may carry over into conversations with customers. Determining how to enhance customer experience
digital offerings could require an intuitive, centralized tool to streamline the process.
Employees who feel empowered and valued in the workplace also tend to be more productive. Invest in coaching and skills development to ensure employees have what they need to be successful in their roles and broader careers.